About us

Providing financial protection for you and your family is what we do. This protection comes in all shapes and sizes from pensions and savings to life cover and critical illness benefit. Our main focus is looking after our customers’ policies with the support of our holding company Chesnara plc. It means we don’t sell products to you or new customers, rather we take over existing policies from other companies to manage them as efficiently and robustly as we can.

Putting our customers first is a commitment we take very seriously. This involves not only making the most of your money to ensure a rewarding future, but also providing a customer service that makes sense to you. So your feedback is essential in helping us keep pace with your needs and expectations. You’ll find we offer a variety of ways to do this, see below: ‘Making your voice heard’.

What makes us tick?

The phrase ‘the whole is greater than the sum of the parts’ is a useful one to answer this question. We rely on many people to make the company the success it is, not least our customers, staff and partners. We believe our success is founded on the desire to get things right first time and on those occasions when we don’t, we learn and apply the lessons to the next opportunity. It takes dedication, loyalty and adaptability to make sure we stay focused to deliver a first class company for everyone.

The management team works hard to keep the business moving forward by listening to our customers and acknowledging what we do well. AND more importantly, fixing the things that challenge us by supporting and motivating our staff and partners to do better.

Making your voice heard

Share your experience of dealing with us. You can do this by completing a telephone survey after a call with our customer service team or by emailing our CEO directly countrywideassuredceo@chesnara.co.uk  Your feedback helps keep us on track and to exceed your expectations in everything we do.