Supporting our customers

Making a claim

We recognise how difficult it can be when faced with an unexpected illness or disability. or the death of a loved one. Find out more about our claims process.

Claiming your protection benefit guide

Our guide takes you through each step of the process, including what you can expect at each stage.                                                                                 

Bereavement guide

A guide that offers practical help and support during this difficult time. It’s designed to help you get the information you need easily and quickly, including details of key organisations.

Supporting info

https://countrywideassured.co.uk/protection/how-to-make-a-claim/

https://countrywideassured.co.uk/contact-us/

We recognise how difficult it can be when faced with the death of a loved one, which is why we aim to make the claims process simple and straightforward.

Bereavement guide

A guide that offers practical help and support during this difficult time. It’s designed to help you get the information you need easily and quickly, including details of key organisations.

Supporting info

https://www.cruse.org.uk/

https://www.crusescotland.org.uk/

https://www.gov.uk/funeral-payments

We recognise how difficult it can be when faced with an unexpected illness or disability. Find out how we can help.

Claiming your protection benefit guide

Our guide takes you through each step of the process, including what you can expect at each stage.

Supporting info

https://www.disabilityrightsuk.org/

https://www.gov.uk/employment-support-allowance

https://www.gov.uk/browse/driving/disability-health-condition

https://www.macmillan.org.uk/

https://www.bhf.org.uk/informationsupport/support/practical-support

https://www.dementiauk.org/

You can nominate someone to ask for policy information,or make financial decisions on your behalf.

Letter of Authority form

If you need to give someone the authority to ask about your policy, such as a family member, frIend, carer, or IFA, then download our form.                     

Power of Attorney guide

Our guide aims to help you understand the ins-and-outs of the power of attorney and includes some  practical information and resources.

Supporting info

https://www.nhs.uk/conditions/social-care-and-support-guide/making-decisions-for-someone-else/giving-someone-power-of-attorney/ 

https://www.gov.uk/power-of-attorney

https://www.mindcharity.co.uk/wp-content/uploads/2015/11/Options-for-dealing-with-someone-else---s-financial-affairs.pdf

https://www.citizensadvice.org.uk/family/looking-after-people/managing-affairs-for-someone-else/

There may be many reasons why you’re currently missing your policy premium payments. It may be as simple as an oversight or something more challenging, such as a change in your work or home life that’s affecting your finances.

How can we help?

Whatever the reason for missing your Premiums, if you decide to stop paying completely, it may affect your policy in ways that may not be obvious and could be permanent. Find out more.

Supporting info

Losing your job
MoneyHelper offers guidance if you are about to lose your job or you’ve gone through redundancy.

Financial worries and stress
Cost of living guides are available from MoneyHelper

Mental health strategies to survive financial stress from the NHS

Debt advice
Organisations providing guidance and tools on how to manage debt:

The National Debtline
Step Change
Money Advice
Pay Plan

All of the above and more from the Citizens Advice Bureau

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