Protecting our customers’ personal information is very important to us, which is why we have provided few clues in our mailing pack about your policy. This reduces the risk of potential fraud, which is on the increase in the UK. For more, click here.
It's likely you are on this page because you’ve received a mailing pack from us about reuniting you with your policy.
As the covering letter mentions, our records show you are a customer with Countrywide Assured and hold a policy with us. It is possible that you took your policy out with a different insurance company, which we now manage. Details of these original providers can be found here.
If you think you are a customer, we strongly recommend you get in touch to go through the verification process:
How can I verify my identity?
For most of our customers, you can verify your identity by phone or by completing ‘Address Verification Form A’ enclosed in your pack.
If you choose to return the form to us, along with the relevant documents, you can either use the postage-paid envelope provided or upload them using our online Contact form.
If the process is successful, we will take great pleasure in reuniting you with your policy and the valuable benefits it may provide.
For more details about the verification process, see Question 10 of the 'Frequently Asked Questions' (FAQs) in your mailing pack.
How much will I be charged for this?
There is no cost to you.
What happens after my details are verified?
If the verification process is successful, we will take great pleasure in reuniting you with your policy and the valuable benefits this may provide. We will update our records and send you a confirmation letter.
What if I’m not the person named on the letter, what now?
We apologise for this intrusion and would kindly ask for your help once more. You can either complete and return the enclosed ‘Address Verification Form B’ or call us by using the telephone number shown at the top of the letter.
If you choose to return the form, please tick the box ‘Policyholder unknown at this address’. Then return the form using the postage-paid envelope provided or by uploading it via our online Contact form.
What if the person has passed away, what now?
We are very sorry for your loss and kindly ask you to get in touch by calling us on the telephone number shown at the top of the letter enclosed in the mailing pack.
Alternatively, you can return 'Address Verification Form B' either using the postage-paid envelope provided or by uploading it via our online Contact Form.
There may be some policy benefits to reunite with their beneficiary(ies) or estate.
Help and Support
The Association of British Insurers is stepping up efforts to re-connect consumers with their lost nest eggs by launching a framework to help find 'gone away' customers.
The Financial Conduct Authority (FCA) is responsible for protecting you from 'the harm that can be caused by bad conduct in the financial services' industry.'
To find out more, click here.
Money Saving Expert
To find out more click here