It's likely you've arrived on this page because you've received a mailing pack from us about reuniting you with your policy.
As stated in our covering letter, our records show you are a customer with Countrywide Assured and hold a policy with us. It is possible that you took your policy out with a different insurance company, which is now managed by us here at Countrywide Assured. Details of these previous companies can be found here.
If you think you are a customer, we strongly recommend you get in touch to go through the verification process:
How can I verify my identity?
For most of our customers, you can verify your identity in one of three ways: online, by phone or by completing the ‘Address Verification Form A’ enclosed in your pack and returning it to us, along with the relevant documents, using the postage-paid envelope provided. If the process is successful, we will take great pleasure in reuniting you with your policy and the valuable benefits it may provide.
The online option is available to most of our customers, but for some, this may not be an option because of the type of policy you have with us.
For more, see Question 7 of the 'Frequently Asked Questions' (FAQs) in your mailing pack.
How much will I be charged for this?
There is no cost to you.
What happens after my details are verified?
If the verification process is successful, we will take great pleasure in reuniting you with your policy and the valuable benefits this may provide. We will update our records and send you a confirmation letter.
What happens if the online verification process is unsuccessful?
There may be a number of reasons why your details cannot be verified online. Don’t worry. You’ll receive an automated email advising what to do next.
What if I’m not the person named on the letter, what now?
We apologise for this intrusion and would kindly ask for your help once more by either providing information using one of these links You are NOT the customer or You do not recognise the details. You may prefer to provide a forwarding address or ticking the box ‘Policyholder unknown at this address’ on the ‘Address Verification Form B’ enclosed. Please return it to us using the postage-paid envelope provided. If it’s easier, you can call us to let us know using the telephone number shown at the top of the letter. Thank you.
What if the person has passed away, what now?
We are very sorry for your loss and kindly ask you to get in touch by either using the link The customer has passed away or calling us on the telephone number shown at the top of the letter enclosed in the mailing pack. Or you can return the 'Address Verification Form B' using the postage-paid envelope provided. There may be some policy benefits to reunite with their beneficiary(ies) or estate.
You are NOT the customer
The customer has passed away
You do not recognise the details
Protecting our customers’ personal information is very important to us, which is why we have provided few clues in our mailing pack about your policy. This reduces the risk of potential fraud, which is on the increase in the UK. For more, click here.
Help and Support
The Association of British Insurers is stepping up efforts to re-connect consumers with their lost nest eggs by launching a framework to help find 'gone away' customers.
The Financial Conduct Authority (FCA) is responsible for protecting you from 'the harm that can be caused by bad conduct in the financial services' industry.'
To find out more, click here.
Money Saving Expert
To find out more click here