Our Privacy Policy – How we use your personal information
1. Introduction
Countrywide Assured collect and use your personal information to administer your policy. We are committed to protecting your personal information and want to assure you that your information will be properly managed and protected whilst in our hands.
This Privacy Policy tells you more about when, from whom and why we collect your personal information, how we use it and your rights in relation to it.
2. Personal Information that we collect
Examples of the types of personal information that we may collect and use include:
3. What do we do with your personal information?
Most of the personal information that we hold was provided by you when you applied for your policy or when you contact us to make enquiries about your policy and benefits, including making a claim.
The legal basis for using your personal information is to enable us to administer your policy, including updating you on and delivering our services. From time to time, we may use your information to contact you for consumer research purposes to improve the services we offer or how we communicate with you. We may contact you by email, phone or mail.
We may need to collect and use personal information regarding your health, with your express consent, to administer your policy. We will make clear to you when your consent is needed.
We will also process your information for good governance, accounting and managing, and auditing our business operations.
4. Sharing your personal information with other parties
Your personal information may be shared with selected third parties, such as professional service providers, including data processing and administration only for the purposes of administering your policy. Some of the third parties with whom your personal information is shared may be located outside the European Economic Area (EEA).
Your information may also be shared with regulatory authorities and government bodies, your GP or medical practitioners, fraud prevention and credit reference agencies.
We require organisations to which we pass your information to treat it with the same level of protection as if we were dealing with it, and for suitable safeguards to be in place so your information is protected at all times.
5. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
6. How long do we keep your personal information for?
We need to keep personal information for as long as is reasonably necessary in accordance with our data retention policy as follows:
7. Accessing and updating your personal information
Individuals have certain rights in relation to personal information held about them; you can ask:
Exercising these rights is subject to certain restrictions under data protection legislation. For further information or if you have any questions please contact us, using the contact information on this website.
8. How we use cookies and links to other websites
Our website uses cookies to give you a better browsing experience. Read our Cookie Policy to find out more.
Our website also contains links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting other sites as they are not governed by this Privacy Policy.
9. Changes to our Privacy Policy
We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements. If there are any changes made to the use of your personal information in a manner different from that stated at the time of collection, we will notify you by posting a notice on the website or in writing if the changes are deemed significant.
10. Contact us
If you have any questions or are unhappy about how your personal information is used please contact us:
Data Protection Officer
Countrywide Assured, 2nd Floor, Building 4,
West Strand Business Park,
West Strand Road,
Preston,
Lancashire PR1 8UY
11. Complaints
If you are unhappy at any stage with how Countrywide Assured is using your personal information, you have the right to lodge a complaint with The Information Commissioner (www.ico.org.uk).
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