The first step is to call or write to us with your complaint. To find out which telephone number or postal address to use, please Contact Us.
If you're not satisfied with our response to your complaint, you can appeal to the Financial Ombudsman Service (FOS).
Financial Ombudsman Service
The Financial Ombudsman Service is an independent body that settles disputes between financial service providers and customers. For more details visit www.financial-ombudsman.org.uk