For information about the complaints process and what you can expect along the way, see our complaints guide.
A guide to our complaints process
If you're not satisfied with our response to your complaint, you can appeal to the Financial Ombudsman Service (FOS).
Financial Ombudsman Service
The Financial Ombudsman Service is an independent body that settles disputes between financial service providers and customers. For more details visit www.financial-ombudsman.org.uk