Important Contact Information

 
Please use the following information to identify how you can contact us.

Email us: If you wish to contact us online, please click this link and complete the contact form. 

Countrywide Assured plc now administers policies that were originally issued by different Companies, and you will need to get in touch with the correct administration centre to enable us to help you with your query.

Please note that to help continually improve our service and in the interests of security, we may monitor and/or record your telephone call with us.

Countrywide Assured, incl Premium Life (PL)

Customer Helplines:

• If your policy number has six digits followed by one letter (123456A), please call FREE on 0800 262536 (Mon - Fri 9am – 5pm).
• If you have a five or six digit number followed by a six digit number  (12345/724001), please call FREE on 0800 414111 (Mon - Fri 9am – 5pm).
• To contact us from overseas please call +44 1772 840000. Normal overseas charges apply.

Customer Services Department:

Please write to:

Countrywide Assured plc
PO Box 2923
Romford
RM7 1PE

• Please include your name and policy number to allow us to deal with your enquiry as quickly as possible.
• Please also provide contact details (address and telephone number) if they have changed and you have not yet notified us.

IMPORTANT:
The information you send to Countrywide Assured is encrypted which means that your details will be transmitted to us securely. However, information transmitted from Countrywide Assured to your e-mail address cannot be transmitted securely.

For this reason we will not transmit your private or confidential information to you by e-mail.

Countrywide Assured - Save & Prosper (S&P)

Customer Helplines:

• If your policy number has a prefix of two letters followed by seven digits and a suffix of between one and three letters (DU1234567KA), please call 0345 3000 144 (Mon - Fri, 9am - 5.30pm). Call charges may vary.

• To contact us from overseas please call +44 1708 678870. Normal overseas charges apply.

Customer Services Department:

Please write to:

Countrywide Assured plc
PO Box 2923
Romford
RM7 1PE

• Please include your name and policy number to allow us to deal with your enquiry as quickly as possible.

• Please also provide contact details (address and telephone number) if they have changed and you have not yet notified us.

Countrywide Assured - City of Westminster Assurance (CWA)

Customer Helpline:

• If your policy number is in any of the following formats then please call FREE on 0800 085 2385 (Mon - Fri, 9am – 5pm)
  • Seven digits (1234567)
  • Two zeros followed by five digits (0012345)
  • One zero followed by six digits (0123456)
  • Two letters, four digits and one letter (AB1234C)
  • Three digits, six digits, two digits (212-345678-90)

• To contact us from overseas please call +44 1242 663500. Normal overseas charges apply.

Customer Services Department:

Please write to:

Countrywide Assured plc
PO BOX 1050
Cheltenham
GL50 9DJ

• Please include your name and policy number to allow us to deal with your enquiry as quickly as possible.

• Please also provide contact details (address and telephone number) if they have changed and you have not yet notified us.

Countrywide Assured - Protection Life (formerly Direct Line Life)

Customer Helpline:

• If your policy number has six digits, starting with a number between 0 and 5, please call 0345 3000 144 (Mon - Fri, 9am – 5.30pm).
• If you have an Over 50's Life Plan that begins with DL5, please call 0345 301 5715(Mon - Fri, 9am – 5.30pm).

 Call charges may vary.

Customer Services Department:

Please write to:

Countrywide Assured plc
PO Box 2923
Romford
RM7 1PE

Or if you have an Over 50's Life Plan, please write to:

Countrywide Assured plc
PO Box 1013
St. Albans
AL1 9NF

• Please include your name and policy number to allow us to deal with your enquiry as quickly as possible.

• Please also provide contact details (address and telephone number) if they have changed and you have not yet notified us.

Tesco Life policy with Countrywide Assured (formerly Protection Life)

Customer Helpline:

• If your policy number has eight digits, starting with 50, please call 0345 300 4550 (Mon - Fri 9.00am – 5.30pm). 
• For Typetalk, the number to call is 18001 0345 300 4550.
• If you have an Over 50’s Life Plan that begins ‘TS3’, you should call our Customer Helpline on 0345 309 4405 (Mon - Fri, 9am – 5.30pm).

Call charges may vary.

Customer Services Department:

Please write to:

Countrywide Assured plc
PO Box 2923
Romford
RM7 1PE

Or if you have an Over 50's Life Plan, please write to:

Countrywide Assured plc
PO Box 1014
St. Albans
AL1 9NG

• Please include your name and policy number to allow us to deal with your enquiry as quickly as possible.
• Please also provide contact details (address and telephone number) if they have changed and you have not yet notified us.

Countrywide Assured - formerly CASLP

Customer Helpline:

• If your policy number is in any of the following formats, please call 0333 0155600 (Mon - Fri, 9am – 5pm)

• Life Policy or Account number starting with: 
  • IP
  • MIA or MI0 ending in RL
  • SA or UC followed by a number between 0000000-1111111
  • SN ending in GI, IP or IS
  • 0, 1 or 8 followed by 6 digits and ending with the letter D, M or TP
  • 5, 6 or 7 followed by 11 digits and the letter D
    
    
• Pension Policy or Account number starting with:
  • E37, P30 and P87
  • MIA or MI0 ending in ST or SI
  • P03, P50, E03, E50 E60
  • PN or PR
  • SN ending in SI
  • Six digits followed by the letter N
  • Six digits followed by a single letter between A to F or N and another 5 digits
  • Seven digits followed by a letter
  • Six digits followed by 300, 302, 312, 330, 380, 382, 385 or 387 and ending with three more digits and a letter
    
    
• To contact us from overseas, please call +44 333 0155600. Normal charges apply.

Customer Services Department:

Please write to:

Countrywide Assured plc
PO Box 13493
Chelmsford
CM99 2GP

Please include your name and policy or account number to allow us to deal with your enquiry as quickly as possible.

• Please also provide contact details (address and telephone number) if they have changed and you have not yet notified us.