Putting you first
As one of our customers, understanding your point of view is one way of making sure we provide a service that makes sense to you. We do this by paying attention to your calls and letters, and by regularly asking for feedback. We share our learning with our staff, and in particular, our call centre teams, which motivates and inspires them to give you the help you need as efficiently as possible. For those occasions where we don’t get it right first time, we aim to address any concerns or complaints painlessly and promptly. Our ambition is to not only consistently achieve the industry service standards, but also to exceed them.
Meeting our financial commitments to you
Our promise to you includes a commitment to making the most of your money. As our investment track record shows, providing strong and consistent investment performance is a key driver for us because it ensures a rewarding future for you and all our customers. This is only one of our many financial checks. Our financial commitment to you extends to making sure the business is running efficiently and effectively. So you can sleep at night knowing that your money is with a company that has a secure and solid foundation and future.
Communicating clearly
We recognise how easy it is to resort to technical speak and jargon when it comes to communicating about financial products with you and it’s an area we’re keen to improve wholeheartedly.
Communicating clearly and providing you with helpful and accurate information, are ambitions we are working towards. No longer will you see the small print tucked away or any jargon without a clear definition accompanying it. This is our promise to you because we recognise our part in helping you make an informed decision about your pension, savings or protection policies you have with us.
Making your voice heard
Sharing your experiences of dealing with us helps shape how we do things at Countrywide Assured. Your feedback keeps us on track in our efforts to exceed your expectations about our service.
To give us your feedback - both positive and negative – please click here.