As part of our regulatory responsibility and commitment to transparency the table below provides a summary of reportable complaints for the stated 6 month period.
Period Covered 1st January to 30th June 2016
|Number of Complaints Opened||Number of Complaints Closed||Complaints Closed Within 8 Weeks (%)||Closed Complaints Upheld by Countrywide Assured (%)|
|3||General Insurance &
|4||Decumulation,* Life & Pensions||548||547||92%||33%|
* The process whereby a pension fund is used to provide an income