Regulatory Complaints Data

As part of our regulatory responsibility and commitment to transparency the table below provides a summary of reportable complaints for the stated 6 month period.

Countrywide Assured

Period Covered 1st January to 30th June 2016

This table belongs to DISP 1.10A.2R
Number of Complaints Opened Number of Complaints Closed Complaints Closed Within 8 Weeks (%) Closed Complaints Upheld by Countrywide Assured (%)
1 Banking N/A N/A N/A N/A
2 Home Finance N/A N/A N/A N/A
3 General Insurance &
Pure Protection
45 46 100% 2%
4 Decumulation,* Life & Pensions 548 547 92% 33%
5 Investment 0 2 100% 0%

* The process whereby a pension fund is used to provide an income