Section A

Countrywide Assured, including Premium Life (PL)

• If your policy number has six digits followed by one letter e.g.123456A, you can call our Customer Helpline FREE on 0800 262536 (Monday to Friday 9.00 a.m. – 5.00 p.m.).
• Alternatively, if you have a five or six digit number followed by a six digit number e.g. 12345/724001, you can call our Customer Helpline FREE on 0800 414111 (Monday to Friday 9.00 a.m. – 5.00 p.m.).

Telephone calls may be monitored and/or recorded to enable us to improve our service to you.

Alternatively, you can write to us at the address given below:

Section B

Countrywide Assured - Save & Prosper

Please contact us by calling our Customer Services number, 0845 3000 144. Our telephone lines are open between 9am and 5.30pm, Monday to Friday, and are recorded to ensure compliance with our legal and regulatory obligations and internal policies.

Alternatively, you can write to us at the address given below:

Section C

Countrywide Assured – City of Westminster Assurance (CWA)

If your policy number is in any of the following formats then you should use the CWA contact details below.

• Seven digits e.g. 1234567
• Two zeros followed by five digits e.g. 0012345
• One zero followed by six digits e.g. 0123456
• Two letters, four digits and one letter e.g. AB1234C
• Three digits, six digits, two digits e.g. 212-345678-90

Please call our Customer Helpline FREE on 0800 085 2385 (Monday to Friday 9.00 a.m. - 5.00 p.m.)

Telephone calls may be monitored and/or recorded to enable us to improve our service to you.

Alternatively, you can write to us at the address given below: