Contact Us

IMPORTANT CONTACT INFORMATION:

Please use the following information to identify how you can contact us.

Countrywide Assured plc now administers policies that were originally issued by three different Companies, and you will need to get in touch with the correct administration centre to enable us to help you with your query.

  • For policies issued by Countrywide Assured or Premium Life the contact details are in Section A below.
  • For policies originally issued by Save & Prosper the contact details are in Section B below.
  • For policies originally issued by City of Westminster Assurance the contact details are in Section C below.

Section A

Countrywide Assured, including Premium Life (PL)

  • If your policy number has six digits followed by one letter e.g.123456A, you can call our Customer Helpline FREE on 0800 262536 (Monday to Friday 9.00 a.m. – 5.00 p.m.).
  • Alternatively, if you have a five or six digit number followed by a six digit number e.g. 12345/724001, you can call our Customer Helpline FREE on 0800 414111 (Monday to Friday 9.00 a.m. – 5.00 p.m.).
  • To contact us from overseas please call +44 1772 840000. Normal overseas charges apply.

Telephone calls may be monitored and/or recorded to enable us to improve our service to you.

Alternatively, you can write to us at the address given below:

Please write to our Customer Services Department at:

Countrywide Assured plc
Harbour House
Portway
Preston
Lancashire
PR2 2PR

  • Please include your name and policy number to allow us to deal with your enquiry as quickly as possible.
  • Please also provide contact details (address and telephone number) if they have changed and you have not yet notified us.

Email us: If you wish to contact us online, please click this link and complete the contact form. This is only in relation to an original Countrywide Assured or Premium Life policy.

IMPORTANT:
The information you send to Countrywide Assured is encrypted which means that your details will be transmitted to us securely. However, information transmitted from Countrywide Assured to your e-mail address cannot be transmitted securely.

For this reason we will not transmit your private or confidential information to you by e-mail.

Section B

Countrywide Assured – Save & Prosper (S&P)

  • If your policy number has a prefix of two letters followed by seven digits and a suffix of between one and three letters you should use the S&P contact details below.

Please contact us by calling our Customer Services number, 0845 3000 144. Our telephone lines are open between 9am and 5.30pm, Monday to Friday, and are recorded to ensure compliance with our legal and regulatory obligations and internal policies.

  • To contact us from overseas please call +44 1708 678100. Normal overseas charges apply.

Alternatively, you can write to us at the address given below:

Countrywide Assured plc
PO Box 2923
St. James House
28-36 Eastern Road
Romford
RM7 1PE

  • Please include your name and policy number to allow us to deal with your enquiry as quickly as possible.
  • Please also provide contact details (address and telephone number) if they have changed and you have not yet notified us.

Section C

Countrywide Assured – City of Westminster Assurance (CWA)

If your policy number is in any of the following formats then you should use the CWA contact details below.

  • Seven digits e.g. 1234567
  • Two zeros followed by five digits e.g. 0012345
  • One zero followed by six digits e.g. 0123456
  • Two letters, four digits and one letter e.g. AB1234C
  • Three digits, six digits, two digits e.g. 212-345678-90

Please call our Customer Helpline FREE on 0800 085 2385 (Monday to Friday 9.00 a.m. – 5.00 p.m.)

  • To contact us from overseas please call +44 1242 663500. Normal overseas charges apply.

Telephone calls may be monitored and/or recorded to enable us to improve our service to you.

Alternatively, you can write to us at the address given below:

Please write to our Customer Services Department at:

Countrywide Assured plc
PO BOX 1050
Cheltenham
GL50 9DJ

  • Please include your name and policy number to allow us to deal with your enquiry as quickly as possible.
  • Please also provide contact details (address and telephone number) if they have changed and you have not yet notified us.

Countrywide Assured plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.