As part of our regulatory responsibility and commitment to transparency the table below provides a summary of reportable compaints for the stated 6 month period.
Countrywide Assured
Period Covered 1st July to 31st December 2011
| |
|
Number of Complaints Opened |
Number of Complaints Closed |
Complaints Closed Within 8 Weeks (%) |
Closed Complaints Upheld by Countrywide Assured (%) |
| 1 |
Banking |
N/A |
N/A |
N/A |
N/A |
| 2 |
Home Finance |
N/A |
N/A |
N/A |
N/A |
| 3 |
General Insurance &
Pure Protection |
86 |
97 |
99% |
7% |
| 4 |
Decumulation,*
Life & Pensions |
802 |
854 |
98% |
32% |
| 5 |
Investment |
10 |
9 |
100% |
22% |
This table belongs to DISP 1.10A.2R
* The process whereby a pension fund is used to provide an income
|
